The following return policy only applies to online purchases made through www.swimfavours.com
EXCHANGES AND RETURNS
1). The exchange must be for a product of equal or greater value (a monetary charge will be made for the difference in value).
Swim Favors reserves the right to accept changes with prior analysis of the product. Verifying the condition of the garment in the aforementioned conditions.
2). Products that are on promotion or at a discount have no exchange.
3). All exchanges are subject to inventory availability.
4). No refunds are made. If the customer so wishes, they can exchange the product for a voucher that they can use in the next 6 months.
5). If the purchase is made through the online store, it can only be changed due to size issues. Shipping costs to return the garment to this address are the responsibility of the customer. If they are sent as cash on delivery, this will not be received.
RIGHT OF WITHDRAWAL.
The right of withdrawal of your purchase only applies to purchases made through the Virtual Store (Online), and in the events and conditions provided for in Law 1480 of 2011 Article 47, where you will receive a refund of all the money paid. for the product as long as it is exercised within five (5) business days following the date of purchase, however, it is not applicable to goods for personal use, such as clothing, underwear.
Even so, in the other products of the store that are not within the exceptions to this right, it may be exercised in the following way:
You must send a written request via email to swimfavours@hotmail.com within 5 (five) business days following the delivery of the product, indicating that the right of withdrawal will be exercised, and you will be instructed on the steps to follow.
For the withdrawal to proceed, it is required that the product against which this right is intended to be exercised is in the same conditions and characteristics in which it was received, consequently, the product must: Have the labels and labels still on and in its packaging. original. Keep the original label, complete, not scratched or damaged. It should not be used or washed. It must not be modified or altered from its original state.
All shipping costs are the responsibility of the customer.
PAYMENT REVERSAL.
The Client may request the reversal of payments made through the Website, when the following situations arise:
- The Client was subject to fraud
- The transaction was not requested by the Client
- The Product is not received by the Client within the reported period
- The Product does not correspond to the one ordered or is defective
To request a reversal of the payment, the owner of the payment method with which the purchase was made must send a written communication to swimfavours@hotmail.com within five (5) days after becoming aware of the aforementioned situations, in where you will make a formal claim that contains the following: 1) personal information 2) reasons that support the request 3) Under which of the previous causes are you requesting the reversal of the payment. 4) value for which you request the reversal 5) information of the bank account, credit card or payment instrument to which the operation was charged.
After verification of the origin of the reversal and the requirements mentioned in this text have been met, the Company will manage the reversal of the payment with the Mercado Pago payment gateway. However, the time that participants in the payment process have is a period of fifteen (15) business days to make the money refund effective.
When the purchase has been for several products, a partial reversal of payment may be requested for any of the above situations. In this case, the Client must clearly indicate which product(s) and the value for which the reversal is to be requested. The Customer must return the product to Swim Favors in the same conditions in which they received it.
If payment reversal is requested and an administrative or jurisdictional authority determines that it is not appropriate, please note that the purchase will be charged definitively.
Warranties
At Swim Favors all our products are made with excellent quality standards, therefore, they are fully guaranteed. Customers should carefully read the use and washing instructions and warning labels attached to the product for proper use and care.
However, if the garment should have quality defects despite its proper use during the warranty period, or if it arrives imperfectly, the procedure will be followed as indicated below.
The conditions for the warranty are: The products have a guarantee of 6 months from the date of billing of the product. To request the warranty, the Client must send an email to swimfavours@hotmail.com. There they will be provided with the necessary information for the warranty process. The warranty approval response will be subject to the outcome of the technical evaluation conducted by Swim Favors.
It should be taken into account that the warranty is lost if: The detailed instructions on the label have not been followed. Contact of the garment with products with chemicals that cause fabric discoloration. Contact of the garment with bleach or detergents that contain it. If the product was altered, violated or modified by the customer. Normal product wear.
In the event that the product is found to have manufacturing or quality defects, and therefore the warranty request is approved, the warranty may be fulfilled with the repair of the garment or the exchange for one of the same reference; If the same reference is not available, the client may choose one of the same type and/or similar characteristics, or request that the value of the defective garment be recorded as a credit balance (credit note) which will be applied on a next purchase. The credit note will be valid for 3 months from the date on which it is made.
Warranty claim requirements: The customer must present it in writing, without prejudice to the provisions of article 58 of law 1480 of 2011. They must provide proof of purchase, without prejudice to the provisions of article 27 of law 1480. 2011. You must descriptively indicate the defect that the product has in the product warranty form and deliver the garment to the store for analysis. Swim Favors will respond to claims within a period of 15 business days, as ordered by article 58 of Law 1480 of 2011; In any case and if appropriate, the effectiveness of the warranty will proceed as follows: Repair of the product if warranted, repair to be carried out within 30 days from the date of receipt of the product. A balance in favor according to the value paid at the time of purchase (credit note) will apply only in the following cases: When the repair of the product is not possible, or it is discontinued and/or is out of inventory. When the diagnosis determines that it is a serious failure and that it is repeated after its repair. Swim Favors reserves the right to accept garments with prior product analysis. The garment must be delivered in good hygienic, clean and dry conditions.